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Nobody will be at home to receive the box, what do I do?

First, you should know that you can get your box delivered to your workplace, as our box is insulated and can keep your items fresh all day.

If you select home delivery and no one can be home, no problem! You can leave specific instructions for the delivery team, such as “Bring to the neighbor at 123 Hill Street” or “Leave the package on the back balcony”.
Please note that by choosing to have the box delivered when no one is home, you accept that you do so at your own risk. Please also note that FedEx’s courier discretion comes into play for No Signature Required packages, and that your location must be considered safe (out of public view, protected from bad weather, out of reach of pets and other animals, package can be found easily by recipient) to leave the package.
The FedEx delivery policy deems a location unsafe if it meets any of the following conditions:

  • An area with a high frequency of package claims
  • A high crime area
  • An area with a transient population
  • An area adjacent to, or in the main, path to and from schools
  • Mailboxes
  • Shared entrance ways of multiple-family dwellings 
Still have questions or need help?
Send us an e-mail or call us at 1-844-647-7373.
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